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Jobs at Sheltering Arms Children and Family Services, Inc.

Intake/Outreach Coordinator

Location: Queens, NY

Department: Community Health

Type: Full Time

Min. Experience: Experienced

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.


Sheltering Arms is looking for a Full Time Intake/Outreach Coordinator for Our Hope and Care program, in which provides case management, health education, Peer Navigation services and HIV/STD prevention outreach and education throughout Queens.  The Intake/Outreach Coordinator is responsible for completing the brief intake for all clients entering services and referring them to the appropriate staff; recruiting and training individuals to become peer HIV educators; supervising the part-time outreach staff and peer educators; and has primary responsibility for scheduling all outreach and education activities to meet program goals with a particular focus on recruiting clients into case management and groups.

Essential Functions

  • Complete brief intake for all clients entering services and refer to the appropriate intervention
  • Recruit, train and supervise Peer Educators for HIV & STI prevention interventions, street outreach, and community events
  • Supervise the part-time outreach staff
  • Facilitate groups using evidence based and evidence-informed curricula
  • Conduct outreach  (street outreach, van outreach, community presentations)
  • Facilitate HIV, STD and other health related presentations throughout the community
  • Plan for program special events (World AIDS Day, National HIV testing Day, etc.)
  • Attend and participate in supervision, staff meetings, trainings, and conferences
  • Connect with other organizations to recruit participants for case management, HIV education and prevention groups, and non- HIV related agency services
  • Distribute condoms and safe sex information
  • Perform administrative duties, including entry of client related and program data into AIRS database system, maintaining peer charts, and assisting in the implementation of peer program evaluation activities
  • Prepare monthly stats and reports
  • Maintain up-to-date linkage agreements that benefit clients in all areas of the Hope and Care program, particularly case management
  • Represent the Hope and Care Program on community coalitions and boards as needed



  • Bachelor’s degree in a related field preferred with three to five (3-5) years of experience required, one to two (1-2) years in a supervisory/leadership role
  • Group facilitation experience
  • Experience working with adolescents
  • Strong presentation and writing skills
  • Has intermediate level HIV/AIDS and STI/STD knowledge
  • Sensitive to cultural, ethnic and gender orientation differences
  • Ability to read and write English proficiently
  • Must possess great social and interpersonal skills


It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

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