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Jobs at Sheltering Arms Children and Family Services, Inc.

Senior Case Planner

Location: Manhattan, NY

Department: Foster Care and Adoption

Type: Full Time

Min. Experience: Experienced

Sheltering Arms strengthens the education, wellbeing, and development of high-need children, adults, and families across the New York metro area. We serve nearly 20,000 people a year from the South Bronx to Far Rockaway. Through compassion, innovation, and partnership, we respond to our community’s greatest needs and enable individuals to reach the greatest heights of their potential. Joining our team is an opportunity to collaborate with hundreds of dedicated colleagues who represent diverse backgrounds and talents as we work together to make a measurable impact for our neighbors in need. Every role at Sheltering Arms brings with it new opportunities for advancement and development so that team members can achieve their professional goals while helping others reach for theirs.


Sheltering Arms is seeking a Senior Case Planner to help provide support to the Administrative Supervisor in conducting very specific supervisory job functions, along with managing a reduced caseload of ten children. The Senior Case Planner will need to have the willingness to work in a professional, client-centered environment that embraces the Solution Based Casework practice, and Children Services’ Improved Outcomes for Children. Ability to function within the context of the Family Team Conference model to establish and review permanency-planning goals, ensuring the overall safety, growth and development of every child, placed  in the care of Sheltering Arms. Expedite reunification by providing needed services and advocacy to parents and children temporarily separated because of abuse or neglect.

Essential Functions:

  • Provide on the job, SBC training for all new case planners, and coordinate all other training assignments for the unit.
  • In between supervision meetings which occur between the Administrative Supervisor and Case Planners in the unit, the Senior CP conducts weekly check-ins with each Case Planner to support ongoing progress.
  • Rotate with supervisor in convening biweekly unit meetings.
  • Orient and train all new case planners around agency expectations, protocols and the practical aspect of the work-CONNX, FASP, PHR and progress note documentation
  • Provide “ hands-on” training in the field for new case planners-home assessments, court and school visits
  • Assist supervisor in the reading/logging of progress notes, and the collection of other monthly required data.
  • Conduct monthly safety assessments of foster and biological homes on a reduced caseload of 10-12 cases. Ensure that the home environment is safe, nurturing, meets the physical, emotional, social and psychological needs of the child. Report risk factors and safety concerns to Administrative Supervisor.
  • Interview parents and children in the agency, at the foster and biological homes, and in community facilities.
  • Schedule and supervise family visits in the agency and general community. Provide as “normal” as possible, community environments to host such interactions with families
  • Attend Family Team Conferences and encourage all families to do same, to achieve consensus around the development of service/action plan for each client.
  • Document, in the State Connections database, each contact with a child, birth and foster parent as well as service providers, within the agency’s expected time frame, 5-7 business days.
  • Collaborate with medical specialists to meet health care needs of children.
  • Represent clients and agency in court activities and submit Permanency Hearing and updated court reports as stipulated via the Legal Tracking System (LTS).
  • Complete FASPs, plan amendments and other related reports as required by agency, oversights and funding sources.
  • Meet all the mandates of contract agencies and New York State OCFS for services to families and children referred to us.
  • Review cases regularly with Administrative Supervisor and Program Director.
  • Work collaboratively with Quality Improvement (QI) to identify trends and be guided by collected data to enhance services, expediting reunification and related permanency goals for our children.
  • Assumes all job functions of the Administrative Supervisor, in his/her absence
  • Attend professional trainings to keep current with new initiatives, development and resources.
  • Extensive field work
  • Other related duties that may be assigned.



  • LMSW, MSW or related Human Service degree
  • NYS SW Licensure by June 30, 2013
  • A minimum of two years casework experience
  • Strong leadership skills
  • Vigorous commitment to community work to establish early permanency. 
  • Good writing and organizational skills.
  • Persistence to explore family relationships and build team work.
  • Knowledge of child welfare systems.
  • Strong sensitivity to cultural differences among clients and within our organization



It is the policy of Sheltering Arms that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.


Physical Requirements: Must have the ability to complete all standard administrative and support tasks including but not limited to climbing up and down stairs, operation of computers/phones/fax/printer/copy machine, and the ability to lift boxes, furniture, and equipment up to 30lbs. Must be able to travel from the various locations and sites of Sheltering Arms.

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